FAQ
Important note for individuals served and their families:
Public Records Requests are not the same as asking for your own record or services information. If you need information about your own services, please contact your Service Coordinator.
What is the "California Public Records Act"?
Harbor Regional Center (Harbor) is committed to transparency and providing easy access to public records pursuant to the California Public Records Act (CPRA). The California Public Records Act grants the public the right to access records created and maintained by public agencies in the course of their regular business operations.
Who can make a request?
Anyone can make a request. This includes:
- Individuals served
- Families
- Self-advocates
- Businesses
- Media
Are some records private?
Yes. Some records are protected by law and cannot be released. These include:
- Personal or medical records
- Records about legal cases
- Records protected by attorney-client privilege
- Private health or personal information, such as:
- Names
- Home addresses
- Email addresses
- Social Security numbers
- Medical diagnoses
- Individual Person-Centered Plans (IPPs)
- Special Incident Reports (SIRs)
- Medical records
Some records include both public and private information. When this happens, Harbor Regional Center will block out the private information and share the remaining information, if possible.
How do I make a request?
The easiest way is to use Harbor’s Public Records Request portal.
Through the portal, you can:
- Search to see if the records are already available
- Submit a new request if you do not find what you need
You may also make a request in person, by email, or by phone.
Do I need to explain why I want the records?
No. You do not need to give a reason. However, including a brief explanation may help Harbor locate and produce the records more efficiently.
When will I get a response?
We will send an initial response within 10 calendar days of receiving your request. The Request is considered received on the first business day it is received.
- The first response may not include the records
- The response will explain what happens next or if more time is required
Is there a cost?
Public records requests are generally free of charge, with the following exceptions:
- Paper Copies: $0.10 per page for hard copy documents.
- Electronic storage (USB flash drive): charged at the actual cost of the drive.
- Large or complex requests that require data extraction, programming, or formatting may incur charges for actual staff time.
How will I receive the records?
Records are usually sent electronically. You may also request copies by mail or view records in person during business hours.
What if I no longer want the records?
You can cancel your request at any time using the Public Records Request portal.
What if I want to see records in person?
- Appointments are required
- Records must stay on site
- Records cannot be changed, damaged, or removed
- Records must be returned in the same order
Who can I contact for help?
If you have questions, please contact Harbor using the contact information below:
Records & Compliance Team